A Marketer’s Insights Into AI-Powered CRM

Sana Uqaili
3 min readOct 23, 2023
Image by jcomp on Freepik

Hey there, fellow marketing enthusiasts! Today, I want to take you on a personal journey through the AI-infused world of Customer Relationship Management (CRM).

Let’s dive into my own discoveries and insights as we explore how AI is transforming the way we connect with customers.

AI in Marketing: My Eye-Opener

Before we dive into the nitty-gritty of AI in CRM, let’s start with a quick refresher about AI in marketing. It’s a game-changer, no doubt, but let’s break down what I’ve found:

🚀 AI’s Many Flavors:

AI isn’t a one-size-fits-all deal. We’ve got chatbots, predictive analytics, generative AI — each one adding its unique spice to the marketing mix.

🎯 ROI Beyond Expectations:

The stats have opened my eyes. AI boosts customer engagement by 51%, cranks up conversion rates by 47%, and trims marketing costs by a jaw-dropping 55%.

🔮 Present and Future:

AI isn’t lurking in the future shadows; it’s front and center in the marketing arena. We’re talking AI-generated content, predictive analytics, chatbots, and personalized user experiences. It’s not just a trend; it’s a revolution, and I’m here for it.



Sana Uqaili

A content strategist and SEO specialist who can get your website ranked on the first page of Google in a matter of weeks! Visit dastmyerseo.com for more info.